功能说明
Applies to
- Viozi 1.0. The Safe Mode screen and the Diagnostics folder in Files apply to iPhone and iPad. On Mac, use Settings → About → Diagnostic Logs….
- This article only covers collecting information. A single crash report or log line is a clue, not a confirmed cause; the author analyzes it.
Case 1: Viozi opens in Safe Mode
If Viozi fails to start several times in a row, the next launch opens Safe Mode with the message "The app failed to start several times in a row, so these steps were skipped. Please send the diagnostics to the developer." Skipped steps:
- Home screen and entrance animations
- Restoring the last playback session
- iCloud sync and background scanning
- Library-wide recommendations and folder index
What to do:
- Tap Copy Diagnostics and paste it into your feedback.
- The diagnostics are also saved to Files → On My iPhone → Viozi → Diagnostics, where you can share the file.
- Tap Resume Normal Launch. The next launch opens the home screen as usual.
- If it keeps crashing after that, save the information again with steps 1–2 the next time Safe Mode appears, then report it on palveni.com.
Case 2: Crash while playing or browsing
- Reopen Viozi and go to Settings → About → Diagnostic Reports.
- The system may take a while to deliver the report to the app. If nothing is there yet, check again later.
- When a report appears, tap Send to the author → turn on Diagnostic Reports and Logs → describe what you were doing → Upload to the Author. See Collect and upload a diagnostic report.
Case 3: The screen freezes or stops responding
- Wait 10–20 seconds. If it is still stuck, close Viozi from the app switcher and reopen it.
- When the system detects a hang it also leaves a report; check and upload it from Diagnostic Reports.
- In your description, note the last action before the freeze (for example dragging the progress bar, switching episodes, changing the audio or subtitle track, returning from the background), the source type and the approximate time.
What to include in feedback
- Device model, system version and Viozi version.
- When it happened (to the minute, with your time zone).
- Steps to reproduce, from opening the source to the problem.
- Whether it was a crash, a freeze, a black screen or an error message. Do not include accounts, passwords or server addresses.