Primuse / 设置与支持
What to do when the app crashes, freezes or won't launch
Tell crashes, freezes, system terminations and launch failures apart, get the app working again and collect the information the author needs to find the cause.
Ask about a feature, a setting or a problem. Get a short answer and the next step.
What would you like to know?
A clear answer, with the steps you need.
Primuse / 设置与支持
Tell crashes, freezes, system terminations and launch failures apart, get the app working again and collect the information the author needs to find the cause.
Primuse / 设置与支持
When Primuse crashes, freezes, scans incompletely or fails to play, turn on Diagnostic Mode, reproduce the problem, then upload the reports and logs to the author or send them by email or the share sheet.
Primuse / 设置与支持
Explains how Primuse settings are grouped and searched, appearance and theme color, minimal mode, player style and buttons, home and library display, and backing up and restoring ratings, Liked Songs and playlists.
Primuse / 设置与支持
按頁面上的提示逐條排查「上傳給作者」失敗：超過 8 MB、當天次數用完、網路失敗、服務不可用或中途中斷，以及改用郵件、分享傳送的方法。
Primuse / 设置与支持
「診斷報告」頁顯示尚無報告、日誌很小或沒有出問題那段記錄時的原因和處理辦法。
Primuse / 设置与支持
區分崩潰、卡住、被系統結束和啟動失敗，按步驟恢復使用並收集能幫作者定位原因的資訊。
Primuse / 设置与支持
遇到崩潰、卡頓、掃描或播放異常時，怎樣開啟診斷模式、重現問題，再把診斷報告和日誌上傳給作者或用郵件、分享發出。
Primuse / 设置与支持
說明 Primuse 設定的分組與搜尋、外觀和主題色、極簡模式、播放頁樣式與按鈕、首頁和資料庫顯示，以及評分、「我的最愛」和播放清單的備份與還原。
Primuse / 设置与支持
Primuse / 设置与支持
Primuse / 设置与支持
Primuse / 设置与支持
Primuse / 设置与支持